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FAQS

Frequently Asked Questions

Find answers to common questions about our products, orders, shipping, returns and more.

Frequently Asked Questions

Orders & Shipping

All shipping
related Questions

Returns & Refunds

Return, Refund & Exchange Questions

Product & Usage

Product Features & usage Info

Sizing & Fit

Find the Right Size & Fit For You

Payment

Safe payment methods and security.

Orders & Shipping

Orders are typically processed within 1–2 business days. Standard shipping usually arrives within 3–7 business days depending on your location.

Yes, we offer worldwide shipping to most countries. Shipping times and rates for international orders are calculated at checkout.

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Shipping costs are calculated based on your destination and order weight at checkout. We offer free standard shipping on all orders over Amount.

Returns & Refunds

We accept returns within 7 days of delivery. Items must be in their original, unused condition. Please note that return shipping costs are paid by the customer.

Please contact our support team within 7 days of receiving your item to request a return authorization. Once approved, you can ship the package back to our warehouse using your preferred carrier at your own expense.

Once we receive and inspect your return, your refund will be processed back to your original payment method within 5 to 7 business days. Original shipping fees are non-refundable.

Yes! Contact us within 7 days of delivery to initiate an exchange. You can return the original product at your shipping expense for a refund, and place a new order online for the replacement item.

Product & Usage

We recommend selecting a brace based on your specific joint support needs and using our detailed sizing guide to ensure an accurate fit. If you are recovering from an injury, consulting with your healthcare professional can help you choose the best style.

While our braces are designed for extended comfort and breathability, we recommend wearing them primarily during periods of physical activity or as directed by a doctor. It is best to remove the brace while sleeping to allow your muscles to rest and promote healthy blood circulation.

To preserve the compression and elasticity, hand wash your brace in cold water with mild detergent. Avoid machine washing, bleaching, or tumble drying—simply lay it flat in a well-ventilated area to air dry completely before the next use.

Yes! ABVC braces are engineered with lightweight, high-performance materials specifically to provide optimal joint stabilization and dynamic support during various sports, fitness routines, and high-impact daily activities.

Sizing & Fit

Please refer to the detailed size chart available on each product page. For the best fit, use a flexible measuring tape to measure the circumference of your joint or limb at the specific points indicated in our guide.

Many of our braces feature dynamic hook-and-loop straps or compression bands that allow you to fine-tune the tightness and support level to your exact comfort preference. Check the specific product description to see its exact adjustment features.

If your measurements fall right between two sizes, we generally recommend choosing the larger size for a more comfortable, everyday fit. However, if you prefer a highly snug, firm compression for intense athletic support, you may want to opt for the smaller size.

Payment

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support popular digital wallets such as Apple Pay, Google Pay, and PayPal for a fast and convenient checkout experience.

Absolutely. Your security is our highest priority. All transactions are handled through an encrypted, PCI-compliant payment gateway utilizing SSL (Secure Sockets Layer) technology to ensure that your financial details are completely protected and never stored on our servers.

Yes, we frequently run seasonal promotions and exclusive discounts! To stay updated on our latest offers and receive a special discount on your first purchase, you can sign up for our email newsletter or follow our official social media channels.

Still Have Questions?

We're here to help! Our support team is ready to assist you.

CONTACT US
Email Us
abvcsports@gmail.com
We'll respond as soon as possible.

Our Promise

We stand behind the quality of our products and are committed to your recovery and satisfaction.

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